Privacy Policy

On this page, you’ll find all the information about what data we collect about our visitors and customers and how that data is used. We’ve described everything as clearly and concisely as possible and avoid legalese as much as possible, so that you can make sense of all this without needing a law degree.

We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we update our privacy information and communicate the changes to individuals before starting any new processing.

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Our website address is: https://technool.com

At technool, we provide the following products and services

• Web design
• Shopify development
• WordPress development
• App development
• Custom Development
• Logo design
• Animation / web video
• Print design
• Packaging design
• Illustration
• Photo manipulation
• Custom html and css templates
• Advertisement / Marketing

Similar to other commercial Web sites, our Web site utilizes a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and Web server logs to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site, your IP address.

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.

We may use Google Analytics and the DoubleClick advertising network as well as other advertising networks to display ads across the Internet, based on your visit to our website.

Third-party vendors, including Google, may show our ads on sites across the Internet. Our site and third-party vendors, use first-party cookies and third-party cookies together to inform, optimize and serve ads based on past visits and pages visited on this website.

Our site as well as third-party vendors may use third-party audience data to further optimize advertisements displayed.

You can opt-out of this kind of advertising anytime, here and here.

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the Web pages you request) can be sent to you.

We’ve broken this down into sections to make it easy to understand what data we collect:-

1. As a visitor
2. Signing up to our newsletter
3. Contacting us through our contact form
   
4. Purchasing a product

You’re a “visitor” if you browse the technool.com website but don’t submit any personal information about yourself. 

For example, if you visit this website and take a look through our blog content, our sales pages and knowledge base without signing up for anything, then you’re a visitor. 

As a visitor, the website uses several third party services that act in order to provide you with a better experience and allow us to optimize our content.  

The following third parties have limited access to some of your data:-

• Google Analytics (privacy policy)
  
  • We use Google analytics to gain an overview of how our site is being used, how to improve user experience, what content to create and similar decisions all focused on improving the experience for our visitors.
  • We also integrate Google Analytics with Google Adwords so that we can measure the performance of our paid advertisements.
• Facebook
  
  • We use Facebook conversion tracking to understand how our Facebook ads are performing.
• Affiliate tracking
  
  • If you visit our site through a link of an affiliate of ours, then we track this information through a cookie so that the affiliate can be compensated for referring the sale.
• HotJar for heatmaps
  
  • We send anonymous data to HotJar to understand how our visitors interact with certain pages in our site so that we can improve them.
• Social sharing tools
  
  • Some of the content on the site includes social sharing widgets to quickly allow you to share content with your network.  We currently use Facebook, Twitter and Google Plus.  Some of these services gather data about you, if you are logged in to these social networks while visiting our website. Please see the privacy policies of the social networks for further information.

On this site, we display various forms that allow you to sign up to our newsletter.  When you sign up through one of our forms, we’ll commonly ask you for the following data:-

1. Name
2. Email address

We’ll also collect the following:-

• Which form you filled out
• Referrer URL (the URL that you led you to the page that you signed up through)
• Your IP address

We store this data on our site for the following reasons:-

1. Compliance – to keep a record of where our leads came from
2. Testing – to optimize and improve the newsletter sign up forms that we display
3. Relevance – we try not to show a form that you’ve already signed up for

The data that you submit is also added to a third party service called ActiveCampaign.  This is a tool that we use to send email communications to you.  

If you want to contact us, you can use our contact form here.

When you send us a message through our contact form, a user account will be automatically created on our site. 

When you submit a message to us, we keep the following data:-

• Email address
• First name
• Last name
• Content of any messages that you send to us

This allows our team to reply to the message that you’ve sent us through our support system.

You will never received marketing related messages  by contacting us through our contact form unless it specifically relates to the message that you’ve sent us.  

Please note that the message you send is private and only available to team members at technool.  

When purchasing a product from us, we collect the following data:-

• First name
• Last name
• IP address
• Email address
• Billing address
• Country of residence
• Post code
• Affiliate ID (of the affiliate that referred you)
• Tax evidence (required for Digital VAT payments)
  
  • IP address
  • Geo-location of IP address
  • VAT number
  • Billing country
  • If you declared that you’re a resident of a country other than your billing country and your IP address country.  (For instance, you might be purchasing a product from Portugal, but you’re a French citizen.  In this case, you can manually declare that you’re a French citizen on our checkout page).

Please note that this data is captured when you submit an order on our checkout page regardless of whether you complete the purchase of the product through whichour payment processor

This data is required for the following reasons:-

1. Compliance – we have a duty to understand what country you are resident of so that we can charge the correct VAT amount.  We must also keep a record of this data for tax audit purposes.
2. Integration with our payment processor – we collect address personal data such as your name, email and address to integrate with Payment Gateway (the service we use to collect payments)
3. Product delivery – In order to give you access to the products that you purchase and to our support team, we need to create an account using your name and email address. 

We also send your name, email address and product tag to our email service provider called ActiveCampaign.  

This allows us to send you emails about product updates (such as new features that have been released), training courses and any other information related to the product that you’ve purchased.  

These emails are designed to improve your product experience but you can opt out at any time by clicking the “Unsubscribe” link at the bottom of any email you receive.

We also manually add your name and email address to ActiveCampaign.  This is an online tool that allows us to let you know about any updates to the program.  For example, if we make a change to the commission levels, we’ll let you know about it through email.

As with all emails from us, you can opt out at any time by clicking on the unsubscribe link at the bottom of any email.  

We also store data about the referrals that you make as an affiliate.  We’ll keep a traffic log of all the visitors that arrive through your affiliate link, all sales that you generate, and internal order numbers associated with those sales.   This data is necessary to keep in order to track commissions and ensure that you’re rewarded for sales that you make.

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website
• Improve, personalize, and expand our website
• Understand and analyze how you use our website
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
• Send you emails
• Find and prevent fraud

technool follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Like any other website, technool uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

For more general information on cookies, please read “What Are Cookies”.

You may consult this list to find the Privacy Policy for each of the advertising partners of technool.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on technool, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that technool has no access to or control over these cookies that are used by third-party advertisers.

technool’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

technool does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

We have automated processes in place that are designed to improve the relevancy of the communication we send to you and the content on our site.

For example:-

1. If you’re a technool member, we will send you a notification that you’re membership is due to expire 10 days before your renewal date.
2. If you purchase a product from us, we will send you information to help you get up and running with the product that you’ve purchased
3. If you purchase an individual product but don’t become a member, we will show an advertisement to highlight the benefits of becoming a full member.

These rules are designed to enhance the experience and interactions that you have with technool.

You have the right to see the data that we store about you.  To request a file containing all your data, let our support team know.  

We will reply to your request within 12 hours and will provide you with a file to your email address as soon as we’ve gathered the data.

The data will be provided to you in a structured, commonly used and machine readable format for portability.  

We are working on creating a self-service platform so that you can easily view all the data that we store about you immediately.  We will update the privacy policy when this work has been completed.

You have the right to request that we delete data that we store about you. 

• If you would like to stop receiving our email newsletter then you can click the “unsubscribe” link at the bottom of any of our emails.  This will unsubscribe you from any future communications.  If, for some reason, this doesn’t work then let us know and we’ll remove you manually.
• If you would like to have your support forum posts deleted, you can log into your account and delete those manually by clicking on the “Edit” button underneath each thread.  Alternatively, let us know and we’ll handle that for you.

We can also delete all of your data from all systems that we own and operate.  This includes all of the above.  

Please note that If you’ve purchased a product or membership from us we are obliged to keep a record of the purchase in both our own billing system and Taxamo.  This will mean keeping a record of your billing address, contact details and purchase details.  We do this to fulfill our obligations to the tax authorities and remain compliant.  

• We don’t sell your data to any company for further processing, marketing, profiling or any other reason
• We integrate with certain third party services for the purpose of improving the overall user experience and to optimize certain business processes.  
• Any data we hold about you, we do so for necessary and legitimate business reasons
• You can request to view, modify and delete any data that we hold about you.

We reserve the right to amend this privacy policy at any time with or without notice. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

If you have any concerns or questions about anything in this policy, then let us know and we’ll get back to you shortly.

At technool, accessible from https://technool.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by technool and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in technool. This policy is not applicable to any information collected offline or via channels other than this website. Our Privacy Policy was created with the help of the Privacy Policy Genera